This Privacy Policy explains how Therapeutic Solutions Academy (“we,” “our,” or “us”) collects, uses, stores, discloses, and protects personal information relating to clients, prospective clients, students, website visitors, and other individuals who interact with our services.
This policy applies to personal information collected through this website (www.hypnotherapymontreal.com), through contact forms, email, telephone, video conferencing platforms, online booking systems, payment systems, clinical hypnotherapy services, professional training programs, workshops, courses, digital products, and other communications with Therapeutic Solutions Academy.
We are committed to handling personal information respectfully, confidentially, and in accordance with applicable privacy legislation, professional ethical obligations, and appropriate data protection practices relevant to clinical and educational services.
The type and amount of personal information we collect depends on how you interact with Therapeutic Solutions Academy and the services you access. Information we may collect includes:
Contact Information
Your name, email address, telephone number, mailing address (if applicable), and other contact details you choose to provide, including city, province/state, or time zone information where relevant.
Your name, email address, telephone number, mailing address (if applicable), and other contact details you choose to provide, including city, province/state, or time zone information where relevant.
Clinical and Health-Related Information
If you engage in clinical hypnotherapy services, we may collect personal and sensitive information relevant to assessment, treatment planning, clinical documentation, informed consent, progress monitoring, and safe delivery of services. This may include health-related or mental health-related information that you voluntarily provide.
If you engage in clinical hypnotherapy services, we may collect personal and sensitive information relevant to assessment, treatment planning, clinical documentation, informed consent, progress monitoring, and safe delivery of services. This may include health-related or mental health-related information that you voluntarily provide.
Training and Student Information
If you enrol in training, workshops, or educational programs, we may collect information relating to your professional background, credentials, application details, attendance records, assessment outcomes, participation history, certification records, and related communications.
If you enrol in training, workshops, or educational programs, we may collect information relating to your professional background, credentials, application details, attendance records, assessment outcomes, participation history, certification records, and related communications.
Payment and Billing Information
Payments are processed through authorised third-party payment providers. Therapeutic Solutions Academy does not store full credit card or payment card information on its own systems. Limited billing information, such as payment confirmations, invoices, transaction identifiers, and purchase history, may be retained for administrative, accounting, and legal purposes.
Payments are processed through authorised third-party payment providers. Therapeutic Solutions Academy does not store full credit card or payment card information on its own systems. Limited billing information, such as payment confirmations, invoices, transaction identifiers, and purchase history, may be retained for administrative, accounting, and legal purposes.
Communications and Correspondence
Records of emails, contact form submissions, telephone calls, video meetings, support requests, and other communications with Therapeutic Solutions Academy.
Records of emails, contact form submissions, telephone calls, video meetings, support requests, and other communications with Therapeutic Solutions Academy.
Technical and Website Usage Information
Technical data such as IP address, browser type, device information, approximate geographic location, website usage activity, pages visited, referral sources, and interaction with website features, cookies, analytics systems, or email communications.
Technical data such as IP address, browser type, device information, approximate geographic location, website usage activity, pages visited, referral sources, and interaction with website features, cookies, analytics systems, or email communications.
We collect only information that is reasonably necessary for service delivery, communication, administration, legal compliance, professional obligations, educational delivery, or website operation. In some cases, choosing not to provide certain information may limit our ability to provide services safely or appropriately.
Therapeutic Solutions Academy collects and uses personal information only for legitimate purposes related to clinical care, professional training, business operations, legal compliance, and communication. These purposes may include:
Responding to Enquiries
To respond to questions about clinical hypnotherapy services, training programs, workshops, digital resources, or other offerings.
To respond to questions about clinical hypnotherapy services, training programs, workshops, digital resources, or other offerings.
Providing Clinical Services
To assess suitability for hypnotherapy, obtain informed consent, develop treatment plans, deliver clinical services, monitor progress, maintain clinical documentation, and support safe, ethical care.
To assess suitability for hypnotherapy, obtain informed consent, develop treatment plans, deliver clinical services, monitor progress, maintain clinical documentation, and support safe, ethical care.
Managing Appointments and Administration
To schedule appointments, manage bookings, cancellations, reminders, internal records, client communications, and general administrative functions.
To schedule appointments, manage bookings, cancellations, reminders, internal records, client communications, and general administrative functions.
Delivering Training and Educational Services
To process enrolment, manage student records, monitor attendance and participation, assess learning progress, issue certificates, and provide educational or training-related support.
To process enrolment, manage student records, monitor attendance and participation, assess learning progress, issue certificates, and provide educational or training-related support.
Processing Payments and Financial Administration
To process payments, issue invoices and receipts, confirm transactions, maintain accounting records, and manage related administrative requirements through authorised third-party payment systems.
To process payments, issue invoices and receipts, confirm transactions, maintain accounting records, and manage related administrative requirements through authorised third-party payment systems.
Quality Assurance, Safety, and Professional Compliance
To maintain appropriate records for professional supervision, internal quality assurance, ethical obligations, legal compliance, safeguarding responsibilities, audit requirements, or risk management where applicable.
To maintain appropriate records for professional supervision, internal quality assurance, ethical obligations, legal compliance, safeguarding responsibilities, audit requirements, or risk management where applicable.
Service Communications and Marketing
To send appointment confirmations, administrative notices, service-related communications, and, where consent has been provided, occasional updates regarding programs, workshops, resources, or events.
To send appointment confirmations, administrative notices, service-related communications, and, where consent has been provided, occasional updates regarding programs, workshops, resources, or events.
Website Operation, Security, and Service Improvement
To monitor website performance, analytics, user engagement, technical security, and service effectiveness in order to improve website functionality and the services we provide.
To monitor website performance, analytics, user engagement, technical security, and service effectiveness in order to improve website functionality and the services we provide.
Therapeutic Solutions Academy does not sell personal information to third parties. Personal information will not be used for unrelated purposes without appropriate notice and, where required by law, valid consent.
Depending on the nature of your interaction with Therapeutic Solutions Academy and the jurisdiction in which you are located, we may rely on different legal or lawful grounds for collecting and processing personal information. These may include consent, contractual necessity, legitimate business interests, legal compliance, and professional or ethical obligations related to clinical care and educational services. The table below gives an overview of how these apply in practice.
| Purpose | Typical Legal Basis |
|---|---|
| Responding to enquiries and providing requested information | Legitimate interest and/or your consent when you voluntarily contact us |
| Booking and delivering clinical hypnotherapy services or programs | Performance of a contract or steps taken at your request before entering into a service agreement |
| Maintaining clinical records relevant to safe care | Professional obligations, legal compliance, legitimate interests related to safe practice, and/or your consent where applicable |
| Enrolling you in training programs, workshops, or educational services | Performance of a contract or pre-contractual steps taken at your request |
| Processing payments, invoices, and financial administration | Contractual necessity and compliance with accounting, tax, or legal obligations |
| Sending optional educational updates, newsletters, or marketing communications | Your consent, which may be withdrawn at any time |
| Website analytics, security monitoring, and service improvement | Legitimate interest for essential operational purposes and/or consent for non-essential tracking technologies where required |
Therapeutic Solutions Academy uses reasonable technical, administrative, and organizational safeguards to help protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These safeguards may include password protection, access controls, secure data storage, encrypted services provided by reputable third-party platforms, backup systems, and limiting access to personal information to individuals who require it for legitimate clinical, educational, administrative, legal, or operational purposes.
Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, to meet professional or ethical record-keeping obligations, or to comply with applicable legal, regulatory, accounting, or tax requirements. Retention periods may vary depending on the nature of the information, including clinical documentation, student records, or financial records.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it in accordance with applicable standards and operational practices.
While no digital system or method of transmission can be guaranteed to be completely secure, Therapeutic Solutions Academy takes reasonable steps to reduce risk, carefully selects service providers, periodically reviews security practices, and responds appropriately to identified privacy or security concerns.
Therapeutic Solutions Academy does not sell, rent, or trade personal information to third parties. Personal information is shared only where reasonably necessary, proportionate, and consistent with the purposes described in this Privacy Policy, professional obligations, or applicable legal requirements.
Personal information may be shared in the following circumstances:
Service Providers and Technology Platforms
We may use reputable third-party providers to support website hosting, email communications, scheduling systems, video conferencing, learning platforms, payment processing, analytics, digital product delivery, or other operational functions. These providers may process personal information on our behalf under contractual or service arrangements designed to support appropriate privacy and security protections.
We may use reputable third-party providers to support website hosting, email communications, scheduling systems, video conferencing, learning platforms, payment processing, analytics, digital product delivery, or other operational functions. These providers may process personal information on our behalf under contractual or service arrangements designed to support appropriate privacy and security protections.
Clinical Supervision and Professional Consultation
As part of ethical clinical practice and professional quality assurance, anonymized, de-identified, or minimally identifiable information may occasionally be reviewed during professional supervision or consultation. Reasonable steps are taken to limit identifying details wherever possible.
As part of ethical clinical practice and professional quality assurance, anonymized, de-identified, or minimally identifiable information may occasionally be reviewed during professional supervision or consultation. Reasonable steps are taken to limit identifying details wherever possible.
Legal, Regulatory, Professional, or Safety Obligations
Personal information may be disclosed where required or permitted by applicable law, regulatory obligations, professional responsibilities, court orders, lawful requests, safeguarding requirements, or where disclosure is necessary to protect your vital interests or the safety of another individual.
Personal information may be disclosed where required or permitted by applicable law, regulatory obligations, professional responsibilities, court orders, lawful requests, safeguarding requirements, or where disclosure is necessary to protect your vital interests or the safety of another individual.
Business Administration and Professional Operations
Limited information may be shared where reasonably necessary for accounting, legal advice, insurance, audit, risk management, or related administrative purposes, subject to appropriate confidentiality expectations.
Limited information may be shared where reasonably necessary for accounting, legal advice, insurance, audit, risk management, or related administrative purposes, subject to appropriate confidentiality expectations.
Where third-party providers or professional service partners are used, Therapeutic Solutions Academy seeks to work with reputable organisations that maintain appropriate privacy, confidentiality, and security standards. Only the minimum information reasonably necessary for the specific purpose is shared.
Therapeutic Solutions Academy may use cookies, pixels, analytics tools, and similar technologies to support website functionality, improve user experience, monitor website performance, and better understand how visitors interact with our content and services.
Essential Cookies
Essential cookies are used to support core website functions such as security, page navigation, session management, and basic operational functionality. These technologies may be necessary for the website to function properly.
Essential cookies are used to support core website functions such as security, page navigation, session management, and basic operational functionality. These technologies may be necessary for the website to function properly.
Analytics and Performance Technologies
Analytics tools may be used to understand website traffic patterns, visitor engagement, page performance, approximate geographic usage trends, and general interaction with website content. This information is typically aggregated or pseudonymized and is not intended to directly identify individual users.
Analytics tools may be used to understand website traffic patterns, visitor engagement, page performance, approximate geographic usage trends, and general interaction with website content. This information is typically aggregated or pseudonymized and is not intended to directly identify individual users.
Preference and Marketing Technologies
Where used, preference technologies may remember selected settings or improve user experience, while marketing or tracking technologies may help us communicate relevant updates, educational resources, or program information. Where legally required, these technologies will be used only with your consent.
Where used, preference technologies may remember selected settings or improve user experience, while marketing or tracking technologies may help us communicate relevant updates, educational resources, or program information. Where legally required, these technologies will be used only with your consent.
Managing Cookie Preferences
Where a cookie consent banner or preference management tool is available, you may use it to review or adjust your settings. Most web browsers also allow users to manage, block, or delete cookies directly through browser settings; however, disabling certain technologies may affect website functionality or user experience.
Where a cookie consent banner or preference management tool is available, you may use it to review or adjust your settings. Most web browsers also allow users to manage, block, or delete cookies directly through browser settings; however, disabling certain technologies may affect website functionality or user experience.
Depending on your location, applicable privacy laws, and the nature of your relationship with Therapeutic Solutions Academy, you may have certain rights regarding your personal information. These rights may include:
Access
The right to request access to the personal information we hold about you and, where applicable, to receive a copy of that information.
The right to request access to the personal information we hold about you and, where applicable, to receive a copy of that information.
Correction
The right to request correction of inaccurate, incomplete, or outdated personal information.
The right to request correction of inaccurate, incomplete, or outdated personal information.
Deletion
The right to request deletion of certain personal information, subject to applicable legal, regulatory, contractual, ethical, or professional record-retention obligations.
The right to request deletion of certain personal information, subject to applicable legal, regulatory, contractual, ethical, or professional record-retention obligations.
Restriction or Limitation of Processing
The right, in certain circumstances, to request that we limit how personal information is used or processed.
The right, in certain circumstances, to request that we limit how personal information is used or processed.
Objection
The right to object to certain forms of data processing, including some direct marketing activities or certain non-essential analytics or tracking technologies where applicable.
The right to object to certain forms of data processing, including some direct marketing activities or certain non-essential analytics or tracking technologies where applicable.
Data Portability
Where legally applicable, the right to request that certain personal information be provided in a structured, commonly used, and machine-readable format.
Where legally applicable, the right to request that certain personal information be provided in a structured, commonly used, and machine-readable format.
Withdrawal of Consent
Where processing is based on consent, such as optional marketing communications, you may withdraw that consent at any time. Withdrawal will not affect lawful processing carried out before consent was withdrawn.
Where processing is based on consent, such as optional marketing communications, you may withdraw that consent at any time. Withdrawal will not affect lawful processing carried out before consent was withdrawn.
Therapeutic Solutions Academy will make reasonable efforts to respond to privacy-related requests within an appropriate time frame and in accordance with applicable legal and professional obligations.
To exercise privacy rights or make a privacy-related request, please use the contact details provided in the Contact for Privacy Questions section of this Privacy Policy.
Therapeutic Solutions Academy may use third-party service providers for functions such as website hosting, email communications, scheduling, payment processing, video conferencing, educational delivery, analytics, or practice management. As a result, personal information may be processed, accessed, or stored outside the province of Quebec, outside Canada, or in other jurisdictions where these service providers operate.
When personal information is transferred or processed outside your jurisdiction, it may become subject to the laws of the country or region where the information is stored or accessed, including lawful access by regulatory or governmental authorities in those jurisdictions.
Therapeutic Solutions Academy seeks to work with reputable service providers that implement reasonable privacy, confidentiality, and security safeguards consistent with recognized industry standards and applicable legal requirements.
If you would like additional information regarding international data handling or the categories of third-party providers that may process personal information, you may contact us using the details provided in the Contact for Privacy Questions section.
If you have questions about this Privacy Policy, how personal information is handled, or if you wish to make a privacy-related request or exercise applicable privacy rights, you may contact Therapeutic Solutions Academy using the details below:
Therapeutic Solutions Academy
Privacy Officer / Person Responsible for Personal Information Protection: Pierre Benoit
Email: pierre@hypnotherapymontreal.com
Website: hypnotherapymontreal.com
Privacy Officer / Person Responsible for Personal Information Protection: Pierre Benoit
Email: pierre@hypnotherapymontreal.com
Website: hypnotherapymontreal.com
For general service enquiries, training questions, or appointment requests, you may also use the contact form available on the website.
For privacy and confidentiality reasons, please avoid including highly sensitive clinical, health, or personal information in initial contact messages or website forms unless specifically requested through a secure process. More sensitive information can be discussed, where appropriate, within a private consultation, clinical session, or secure communication context.
Therapeutic Solutions Academy may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or privacy obligations.
When material changes are made, the Last Updated date shown below will be revised, and where appropriate, additional notice may be provided through the website or other relevant communication channels.
We encourage visitors, clients, and students to review this Privacy Policy periodically to remain informed about how personal information is collected, used, protected, and managed.
Last Updated: May 8, 2026
